They paid for vacation but ran out of travel and money

Dozens of people complain of being scammed by a travel agency in Porto. They will have bought vacation packages that they never came to take and now they cannot be refunded.

The injured have already made several attempts to contact the owner of the agency, but they have been blocked on social media and the phones are still off. There are families who found themselves without several thousand euros.

The complaints of the victims of CidadeTur on the complaints portal follow one another. In August alone, there are several dozen. The most recent are virtually all the same whether they travel to Ibiza, the Maldives, Punta Cana, Mexico, Cape Verde or Cuba.

They bought vacation packages and even received supposed proof of flight and stay; but a few days before or even the day before their departure, they were informed that the trip was cancelled. They did not go on vacation and never received any money again. One of the few victims who managed to recover the money for a trip to Ibiza, explained to JN that she practically had to sue the person responsible.

Office closed and phones off

In the supposed office of the agency, in the Centro Comercial Brasília, there is nobody or, sometimes, there is a person who says he has nothing to do with the case. Phones are off and no one is responding to social media messages and emails.

Older complaints also reveal several instances of “cat-in-a-punch”. Departures from Porto moved to Lisbon without any compensation, lower accommodation than contracted, payments for “transfers” that should be included in the price and even the need, already at destination, to have to pay the entire stay at the hotel because the agency only had an advance signal.

JN tried unsuccessfully to contact the owner of CidadeTur, who previously owned another agency, Unique Dream Destinations, which was liquidated last year and about which there are also several complaints.

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